1. Order processing times

Orders are processed within two business days of receipt. Once the purchase has been completed and the order confirmation email received, the orders will be processed. The delivery times of the goods may vary depending on the product chosen, however never before 2 (two) working days. The evasion may be delayed during the holidays. Orders will be processed and delivered from Monday to Friday, excluding holidays and national holidays. FILOTEI LINO is not responsible for unforeseeable delays, it being understood that, except in cases of force majeure, the Products will be delivered within a maximum period of 20 (twenty) days from the day following that in which the Customer has issued the order to FILOTEI LINO

The delivery day will depend on the destination and the availability of the ordered goods. Deliveries are not made on holidays and days before holidays.

2. Delivery methods

Product deliveries are made to the address indicated by the Customer in the purchase procedure through the carrier throughout the Italian territory with the exception of Campione D’Italia and Livigno. The carrier assumes full responsibility for the transport, from taking charge at the supplier, to delivery to the address indicated. FILOTEI LINO assumes no responsibility for any damage or irregular behavior by the carrier.

It is possible to choose the most convenient place as the shipping address: your residence, office or another person’s address. For the delivery of the goods, the presence of the Customer or his representative must be present at the address indicated in the order.

No responsibility can be attributed to FILOTEI LINO in case of delay in the order or delivery of the order.

At the time of delivery, the customer is required to check:
– that the packaging is intact, neither damaged, nor wet, or in any case altered, even in the closing materials;
– that the number of packages corresponds to what is indicated in the transport document.

Any damage to the product or packaging or the mismatch of the information must be immediately reported to the courier by putting WRITTEN CHECK RESERVE on the courier’s proof of delivery. Once the courier’s document has been signed, the Customer will not be able to make any objection about the external characteristics of what has been delivered.

In the event of failure to collect within 5 working days of the material in storage at the courier’s warehouses due to repeated inability to deliver to the address indicated by the Customer when placing the order, the order will be canceled.

If any product presented on the portal is no longer available or on sale at the time of the conclusion of the purchase, FILOTEI LINO will notify the inconvenience within 15 (fifteen) days from the day following that of the transmission. If the customer has already paid for the order, FILOTEI LINO will refund the full amount as soon as possible, and in any case no later than 30 (thirty) days from receipt of the purchase order. For security reasons, no deliveries will be made to PO boxes and the order will therefore not be processed.

3. Methods of payment

For each order placed FILOTEI LINO issues a sales document for the material shipped. For the issue of the invoice, the information provided by the customer at the time of the order is authentic. The Customer can request a copy of the invoice or the tax receipt within three months of issue.

Delivery costs are charged to the Customer and are indicated when placing the order except as clearly provided in the sales offer.

All prices on the site are to be understood as retail prices and, therefore, inclusive of VAT. Prices may vary without notice and the only correct price is to be understood as the one indicated at the time of order confirmation.
On certain products, subject to price promotions, the seller reserves the right to accept orders by reducing the quantity, upon communication and acceptance by the customer, failing which the order will be considered canceled.

In cases of purchase of goods with “credit card” payment methods, at the same time as the online transaction is concluded, the reference bank will authorize only the commitment of the amount relating to the purchase made.

Upon request, an invoice can be issued for the goods sent to the holder of the order, in accordance with the D.P.R. 445/2000 and of the D.L. 52/2004. For the issuance of the invoice, the information provided by the Customer at the time of the order is valid. No change in the invoice will be possible after its issue.

The shipment of the goods takes place only after acceptance of the order and receipt of the credit.
In case of cancellation of the order, both by the Customer (for the reasons set out in point 4B below) and in case of non-acceptance of the same by the seller for reasons not attributable to their will, the cancellation will be made and the release of the committed amount (release times depend exclusively on the banking system). Once the transaction has been canceled, the seller cannot be held responsible for any damages deriving from the release of the amount committed by the banking system.

FILOTEI LINO reserves the right to request additional documents from the Customer proving ownership of the credit card. In the absence of sending the documentation FILOTEI LINO reserves the right not to accept the order.
Transaction security is guaranteed by a data encryption system (SSL) and by direct, protected and certified connections.

4. Withdrawal & legal guarantee

A. Legal Guarantee

The products purchased are always accompanied by a legal guarantee that covers manufacturing defects.
The legal guarantee cannot be asserted by those who have purchased the products as part of their business or professional activity, indicating their VAT number.
The legal guarantee entitles you to request FILOTEI LINO to replace the goods, without charge, as long as the requested solution is not impossible or excessively onerous, considering: the extent of any defect, the value of the product without defect and the possibility that the alternative can be implemented avoiding significant inconvenience to the Customer;
in the event that the repair or replacement is impossible, excessively burdensome or is late or involves significant inconvenience for the customer and is not effective in solving the problem, the customer has the right to request a price reduction. In determining the amount of the reduction, the use of the asset must be taken into account. In any case, for minor defects for which it was not possible to replace the product, it will not be possible to terminate the contract.
The seller replaces the product within a maximum of 30 days from delivery.
In order to enforce the guarantee, the Customer must by law:
– keep and show the purchase receipt;
– report the defect within seven days of its discovery;

B. Right of withdrawal

FILOTEI LINO reserves the right not to accept goods of the same order, returned and shipped at different times. The costs of returning the goods will be charged to the customer, including liability in case of loss or damage to the products.

In the event that there is no correspondence between the recipient of the products indicated in the order and the person who made the payment of the sums due for their purchase, the reimbursement of the sums, in the event of a withdrawal exercise, will be towards the person who performed the payment.

The online customer who acts as a consumer is given the right to withdraw from the contract, as provided for in Articles. 64 – 67 of Legislative Decree no. 206/2005, called the Consumer Code.
It should be noted that this right is reserved only to natural persons, that is to those private consumers who act for purposes unrelated to their profession. There is no right of withdrawal for legal and natural persons acting, with reference to the purchase contract, in a professional context.

Pursuant to and within the limits of art. 64 of the Consumer Code, the consumer has the right, within 14 calendar days of receipt of the products purchased, to exercise the right of withdrawal, consisting in the possibility of returning the products received and obtaining a refund of the price paid, without penalty and without need to specify the reason.

This right applies to all products purchased online on this site.
The costs of returning the product are charged to the consumer.

The right of withdrawal is totally lost if the returned product is not intact, due to the absence, for example, of integral elements of the product or because the product has suffered damage for reasons other than transport from the Seller to the consumer, not previously reported.
Without limitation of the right of withdrawal, upon delivery of the product the consumer, who has reason to believe that the product itself has been damaged during transport, must refuse delivery or accept it with express reservation.

Each collection of intact packages must be carried out by the customer by putting the words “INTEGRAL NECK, WITHDRAWAL WITH RESERVE OF CONTENT CONTROL” on the appropriate accompanying document (art. 1698 of the Civil Code). Any anomaly must then be communicated within eight days.

Procedure for exercising the right of withdrawal

To exercise the right of withdrawal it is necessary to send, within 14 calendar days of receipt of the purchased product, a communication in which the desire to withdraw from the purchase contract is clearly expressed.
This communication must be sent by registered letter with acknowledgment of receipt.

The communication can be sent, within the same term, also by telegram (to the company address).

The consumer will then have to arrange, using a courier of his choice, for the shipment of the product (if possible in the original packaging and, in any case, always carefully packed) and everything originally contained.
The consumer must make this shipment within fourteen working days from the date on which he sent the communication to exercise the right of withdrawal.

Important notes

Transport costs and the responsibility of the goods during shipment, as required by law, are borne by the consumer.
It is therefore advisable to insure the product with the chosen courier, taking care to carefully pack the goods, where possible by inserting the original packaging in an external box and, in any case, avoiding damaging the product with adhesive tapes, labels, etc. The product must be returned intact and complete with all its parts and accessories, including any guarantees. In case of transport damage occurred during the return, FILOTEI LINO will communicate the damage to the consumer within five working days of receipt of the product, allowing the consumer to file a complaint with the courier used for the transport. The damaged goods will be made available for return and the withdrawal request will be canceled at the same time. Except as provided below for the case of partial withdrawal, FILOTEI LINO will refund, within 14 calendar days from the time FILOTEI LINO became aware of the exercise of the right of withdrawal, the full amount of the purchase and transport costs for delivery, through the transfer procedure on the credit card or by bank transfer to the current account indicated by the consumer; the transport costs for the return of the product remain the responsibility of the latter.

If the withdrawal is partial (i.e. it concerns only a part of products delivered with a single delivery), the reimbursement of the shipping costs incurred by the consumer for the delivery of the products at the time of purchase is excluded.

Order Cancellation Request

The purchase order can be canceled in its entirety if, at the time of the cancellation request, the shipment of the product is still being prepared and, in any case, if the amount has not yet been collected; in this case no cost will be charged to the Customer. If at the time of the request for cancellation of the purchase order the product is already entrusted to the courier or, in any case, the amount has been collected, the consumer must exercise the right of withdrawal and return the goods to FILOTEI LINO.
To this end, it is necessary to follow the procedures indicated above for exercising the right of withdrawal.

Each User is prohibited, whether for himself or on behalf of someone:
– use the FILOTEI LINO website for illegal, illicit or unauthorized purposes or that may infringe any third party rights, including industrial / intellectual property rights, privacy rights, etc .;
– impersonate someone else’s identity, hide one’s identity or directly or indirectly provide false information;
– carry out propaganda, sponsorship, advertising or commercial activities of a professional nature, even indirectly, through the Portal;
– copy, modify, alter in any way any section of the FILOTEI LINO website causing prejudice to third parties or other Users.
For more information you can write to us by clicking below: info@filoteilino.it.